Preamble
As a Player you have the right to protect your gaming experience with Acclaim's Games. This Player's Bill of Right and the Petition system has been created for you to prevent abuse from any Acclaim employee, to give you the ability to know what actions were taken with your account(s) and give you a process to hear your explanation of the facts and circumstances leading to Acclaim taking action on your account. The petition system is not for Support issues, recovery of accounts or the recovery of virtual items and goods.

Right to Know
You have the right to know the details and reasoning of any action taken against your Acclaim account, this may include but is not limited to, the following:

• Video showing the behavior leading to the action taken.
  
• Images showing the behavior leading to the action taken.
  
• Chat logs showing the behavior leading to the action taken.
  
• A written email explanation from an Acclaim Game Master or the Petition Team.
  

2Moons Xigncode
In the event the account is banned by Xigncode, the account will be flagged with the designation "Blackcode". This designation will constitute as enough proof for an account ban. Due to the nature of Xigncode, we will not reverse any ban made by Xigncode.

Right to Petition
You have the right to petition Acclaim directly for any action that was taken on your account or if you feel that a Moderator, Volunteer Game Master, Game Master or a member of the Customer Service Team has acted in an unfair or unjust way with you or your account(s). The process is safe because your petition is directed to Acclaim's community group and will be copied to Acclaim's customer service and game masters. Your account will not suffer any consequences whatsoever for sending a Petition.

Right to Due Process

Once this request is made the matter will be reviewed by Acclaim; the facts and information presented to the player in question and a determination with a course of action will be made by the Acclaim Community Manager or Officers.

Right to a Timely Response

When a Petition is made, Acclaim will use its best efforts to provide a response within seven (7) calendar days from receipt of the Petition. In the event there is a delay, Acclaim will make this known to the parties involved. Under no circumstances should the process take longer than fourteen (14) days, without a notice of delay.

Right to Compensation

In the event Acclaim, in its sole determination, agrees to reverse any prior decision that affected your account, Acclaim will make every effort to compensate you in the form of in-game currency, subscription time, in-game items or cash items for the lost playtime or loss of items. These will be handled on a case by case basis. Compensation does not imply that the items will be restored in the exact state, as this may not be possible. However Acclaim will make every effort to satisfy you.

Making a Petition

Send an email to Acclaim at petition@acclaim.com. You will receive an immediate confirmation of receipt of your email.

Your email must include the following:

• Your Acclaim Account ID
  
• The email address the account was originally registered with.
  
• The primary game you are playing.
  

We must receive the petition within thirty (30) days of the action on your account. Once a petition is closed, we will no longer respond to additional petition requests for the given incident. Any threat of Legal Action will result in the closing of your Petition and you will be referred to our Legal Department..

Resolution
The petition team will respond to your petition with their determination. This determination is final. Once a petition is closed, we will no longer respond to additional petition requests for the given incident.